Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in. If it has any scratches on the sensor, get the machine repaired. Check for any dust or dirt on the fingerprint scanner as this would affect the reading. Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work. Using the Reset your PC option will remove all of the files on your hard drive and resets your PC back to the version of Windows 8 that was preinstalled by the. After selecting Advanced options and then Troubleshoot, select either Refresh your PC or Reset your PC. Try a clean reset from the Automatic repair options. Type exit without the quotes to exit the Command Prompt and reboot the PC back to the Automatic Repair screen. Enter Windows 10 Automatic repair options 3. Press the power key for 8-10 seconds to start a hard boot and hard boot PC three to four times 2. Check that your device is compatible with Windows Hello service. Fix Windows 10 fail to reset issue by hard booting PC and performing a clean reset 1. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work. Check that your device has a fingerprint sensor or reader. Consider upgrading to Windows 10 in this case. 
Your device is running Windows 10 and not another version of the operating system otherwise you can’t use Windows Hello.
Unable to reset pc windows 10 how to#
How To Fix Windows Hello Not Working In Windows 10 Check for & uninstall updates that caused the problem.Modify Windows Hello Group Policy settings.Enable Biometrics in Group Policy Editor.Reset fingerprint & facial recognition options.Fixes For Windows Hello Fingerprint Not Working In Windows 10 If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.
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